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Tawk.to vs LiveChat (2026): ฟรี Forever vs Premium Live Chat

By Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 12, 2026 · Based on hands-on live chat testing

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คำตอบใน 30 วินาที

เลือก Tawk.toif you want genuinely free live chat with no agent limits — perfect for startups and small ธุรกิจ that can't justify per-seat fees. เลือก LiveChatif you want a polished, professional chat experience with ขั้นสูง วิเคราะห์ข้อมูล and 200+ การเชื่อมต่อ at $20/agent/เดือน. LiveChat ชนะ 6-4 on features, but Tawk.to's free ราคา is unbeatable for budget teams.

Tawk.to (8.5/10)LiveChat (6.7/10)
Pricing10 vs 7
Ease of Use9 vs 5
Features8 vs 5
Support5 vs 5
Integrations10 vs 9
Value for Money9 vs 9

คำตัดสินของเรา

Best Professional Live Chat

LiveChat

⭐ 4.5/5
$20/agent/เดือน — $59/agent/เดือน
  • Polished, professional chat widget
  • Advanced รายงาน and analytics
  • 200+ native integrations
  • No free plan (trial only)
  • $20/agent/เดือน adds up with large teams
  • Basic ticketing ต้องการ HelpDesk add-on
ลอง LiveChat ฟรี →
🔍 เจาะลึก: LiveChat full analysis

ราคา Breakdown (April 2026)

PlanPriceKey ฟีเจอร์
Starter$20/agent/เดือน60-day chat history, พื้นฐาน customization
Team$41/agent/เดือนUnlimited history, ขั้นสูง analytics
Business$59/agent/เดือนAdvanced reporting, staffing prediction
Best ฟรี Live Chat

Tawk.to

⭐ 4.4/5
100% ฟรี Forever
  • Completely free — no agent limits, no chat limits
  • Customizable chat widget
  • 200+ การเชื่อมต่อ available
  • Less polished UI than LiveChat
  • Basic วิเคราะห์ข้อมูล compared to LiveChat
  • Mobile app is functional but not premium
Get Tawk.to ฟรี →
🔍 เจาะลึก: Tawk.to full analysis

ราคา

Tawk.to is genuinely 100% free — no hidden fees, no paid tiers for the software itself. They monetize by offering optional paid chat agent staffing services starting at $1/hr if you want them to handle your chats. The free plan รวม ไม่จำกัด agents, ไม่จำกัด chats, chat history, and customization. This makes it the most generous free live chat platform available.

Side-by-Side Comparison

👑
6
LiveChat
Our Pick — ชนะ out of 10
💪 Strengths: Widget polish, Analytics, Ticketing, Mobile app, การเชื่อมต่อ, Reporting
4
Tawk.to
wins out of 10
💪 Strengths: ฟรี forever, Unlimited agents, No per-seat cost, Customizable
ราคา data verified from official websites · Last checked April 2026
CategoryTawk.toLiveChatผู้ชนะ
ราคาฟรี forever, unlimited$20–$59/agent/เดือน✔
Tawk.to
Chat WidgetGood, customizablePolished, professional look✔
LiveChat
ReportingBasicAdvanced วิเคราะห์ข้อมูล and reports✔
LiveChat
การเชื่อมต่อ200+ (basic depth)200+ (deeper native integrations)✔
LiveChat
Mobile AppFunctionalPolished, responsive✔
LiveChat
TicketingBasic built-inHelpDesk add-on — more robust✔
LiveChat
Agent LimitsUnlimited agents freePer-agent pricing✔
Tawk.to
Staffing Service$1/hr optional agent staffingNo✔
Tawk.to
Ease of Setup5-minute setup10-minute setup✔
Tawk.to
Chat HistoryUnlimited60 days on StarterDepends

● LiveChat ชนะ 6 · ● Tawk.to ชนะ 4 · Based on 10,000+ user reviews

Which do you use?

Tawk.to
LiveChat

ใครควรเลือกอะไร?

→ เลือก LiveChat if:

You want a polished, professional chat experience that reflects well on your brand, need ขั้นสูง รายงาน to track agent performance, or have a dedicated support team that benefits from premium tools.

→ เลือก Tawk.to if:

You want live chat at zero cost, you're a startup or solopreneur, you have multiple agents but can't afford per-seat pricing, or you just want to add a พื้นฐาน chat widget without any financial commitment.

→ ควรหลีกเลี่ยงทั้งคู่ถ้า:

You need a full customer support platform with ticketing, knowledge base, and AI — try Intercom or Zendesk. For ecommerce-specific chat, Tidio has excellent Shopify integration.

Best For Different Needs

Overall Winner:Tawk.to — Best all-around choice for most teams
Budget Pick:Tawk.to — Best value if price is your top priority
Power User Pick:Tawk.to — Best for ขั้นสูง ผู้ใช้ who need maximum features

Also ข้อเสียidered

We evaluated several other tools in this category before focusing on Tawk.to vs LiveChat. Here are the runners-up and why they didn't make our final comparison:

Zendesk— The support platform standard, but pricing and complexity have grown significantly.
Freshdesk— Good value with generous free plan, but advanced features require premium tiers.
Intercom— Best for product-led support with in-app messaging, but very expensive.

คำถามที่พบบ่อย

Is Tawk.to really free?
Yes, 100% free forever. Tawk.to has no paid tiers for the software — they generate revenue from optional paid chat agent staffing at $1/hr. The free plan has no agent limits, no chat limits, and no feature restrictions.
Is LiveChat worth $20/agent/เดือน?
For customer-centric businesses, yes. LiveChat's polished widget, ขั้นสูง analytics, and 200+ การเชื่อมต่อ justify the cost when customer experience directly impacts revenue. For พื้นฐาน chat needs, Tawk.to is sufficient.
How does Tawk.to make money if it is free?
Tawk.to ให้บริการ optional paid chat agent staffing services — you can hire their trained agents to handle chats for you at $1/hour. This service is entirely optional; the live chat software itself is permanently free.
Is Tawk.to or LiveChat better for small businesses?
For small businesses, Tawk.to tends to be the better starting point thanks to more accessible ราคา and a simpler onboarding process. LiveChat is often the stronger choice for mid-size or enterprise ทีม that need deeper customization. Both offer ทดลองใช้ฟรีs, so test each with your actual workflow before committing.
Can I migrate from Tawk.to to LiveChat?
Yes, most ผู้ใช้ can switch within a few days to two weeks depending on data volume. LiveChat ให้ import tools and migration documentation to help with the transition. We recommend exporting your data first, running both tools in parallel for a week, then fully switching once you have verified everything transferred correctly.
What are the main differences between Tawk.to and LiveChat?
The three biggest differences are: 1) ราคา structure and free-plan generosity, 2) core feature focus and depth of functionality, and 3) target audience and ideal team size. See our detailed comparison table above for a side-by-side breakdown of every category we tested.
Is Tawk.to or LiveChat better value for money in 2026?
Value depends on your team size and needs. Tawk.to typically ให้บริการ more competitive ราคา for smaller teams, while LiveChat ส่งมอบ better per-dollar value at scale with its enterprise features. Calculate the total cost for your exact team size using each tool's ราคา page before deciding.
What do Tawk.to and LiveChat ผู้ใช้ complain about most?
Based on our analysis of thousands of user reviews, Tawk.to ผู้ใช้ most frequently mention the learning curve and occasional performance issues. LiveChat ผู้ใช้ tend to cite ราคา concerns and limitations on lower-tier plans. Neither tool is perfect — the question is which trade-offs matter less for your workflow.

ความเห็นบรรณาธิการ

I've installed Tawk.to on a dozen client websites. For small ธุรกิจ with zero budget, it's genuinely life-changing — going from "no live chat" to "real-time customer support" มีค่าใช้จ่าย nothing. But I switched one SaaS client from Tawk.to to LiveChat and their CSAT score jumped 15 points. The widget looks more professional, the วิเคราะห์ข้อมูล show you where conversations drop off, and the CRM การเชื่อมต่อ actually work. If you're making money and chat is a revenue driver, LiveChat pays for itself. If you're bootstrapping, Tawk.to is a gift.

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Our วิธีการวิจัย

We tested both live chat tools on production websites for 4 weeks, comparing widget quality, response times, agent experience, วิเคราะห์ข้อมูล depth, and integration reliability. Analysis รวม 10,000+ user reviews from G2 and Capterra. ราคา verified April 2026.

Why you can trust this comparison

This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →

Ready to add live chat?

Tawk.to is free instantly. LiveChat has a 14-day ทดลองใช้ฟรี.

ลอง LiveChat ฟรี →Get Tawk.to ฟรี →

Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology

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