Pipedrive vs Freshsales (2026): Which Sales CRM Is Better?
โดย Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 9, 2026 · Based on 30+ hours of testing
คำตอบใน 30 วินาที
Pipedrive ชนะ 6-4 overall. It is the best pure sales pipeline CRM — visual, fast, and laser-focused on closing deals. Freshsales is the better value pick if you need a free plan with built-in phone, email, and AI lead scoring without paying extra.
คำตัดสินของเรา
Pipedrive
- Best drag-and-drop pipeline in the business
- Dead-simple setup (under 1 hour)
- Strong email tracking and automation
- No free plan
- Built-in phone ต้องการ add-on
- Marketing ฟีเจอร์ are limited
เจาะลึก: Pipedrive full analysis
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ | ผู้ชนะ |
|---|---|---|---|
| Essential | $14/user/เดือน | Pipeline management, deal tracking, 3,000 deals | |
| Advanced | $34/user/เดือน | Email sync, automations, scheduler | |
| Professional | $49/user/เดือน | Revenue forecasting, custom reports | |
| Power | $64/user/เดือน | Project management, phone support | |
| Enterprise | $99/user/เดือน | Enhanced security, ไม่จำกัด features |
Freshsales
- แผนฟรี with built-in phone & email
- AI-powered lead scoring (Freddy AI)
- Part of Freshworks suite (desk, marketing)
- Pipeline view less polished than Pipedrive
- Fewer third-party integrations
- แผนฟรี จำกัด to 3 users
เจาะลึก: Freshsales full analysis
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| ฟรี | $0 (3 users) | Contact mgmt, built-in phone, email, chat |
| Growth | $9/user/เดือน | Visual pipeline, AI scoring, 2,000 emails/day |
| Pro | $39/user/เดือน | Multiple pipelines, AI insights, workflows |
| Enterprise | $59/user/เดือน | Custom modules, AI forecasting, audit logs |
Side-by-Side Comparison
| Category | Pipedrive | Freshsales | ผู้ชนะ |
|---|---|---|---|
| ฟรี Plan | No | Yes — 3 users, phone + email | ✔ Freshsales |
| Pipeline UX | Best in class — drag & drop | Good but less refined | ✔ Pipedrive |
| Ease of Use | 4.5/5 | 4.3/5 | ✔ Pipedrive |
| AI ฟีเจอร์ | Basic AI assistant | Freddy AI — scoring, insights, forecasting | ✔ Freshsales |
| Built-in Phone | Add-on ($2.50/user/เดือน) | Included free | ✔ Freshsales |
| Email Tracking | Excellent — open, click, read tracking | Good — tracking on Growth+ | ✔ Pipedrive |
| Automations | Visual workflow builder | Rule-based workflows | ✔ Pipedrive |
| การเชื่อมต่อ | 400+ marketplace apps | ~200 integrations | ✔ Pipedrive |
| Reporting | Good custom reports | AI-powered insights + custom reports | ✔ Freshsales |
| Mobile App | 4.4/5 | 4.2/5 | ✔ Pipedrive |
Which do you use?
ใครควรเลือกอะไร?
→ เลือก Pipedrive if:
You want the cleanest sales pipeline experience with fast setup. Best for sales-focused ทีม that live in their CRM every day and need strong email tracking.
→ เลือก Freshsales if:
You want a free CRM with built-in phone and email, plus AI lead scoring. Great for small ทีม on a budget that make a lot of calls.
→ ควรหลีกเลี่ยงทั้งคู่ถ้า:
You need full marketing ระบบอัตโนมัติ — try HubSpot. For enterprise CRM, Salesforce is the standard.
Best For Different Needs
Also ข้อเสียidered
We evaluated several other tools in this category before focusing on Pipedrive vs Freshsales. Here are the runners-up and why they didn't make our final comparison:
คำถามที่พบบ่อย
ความเห็นบรรณาธิการ
My team tested both Pipedrive and Freshsales for a month each. The surprising winner? It came down to one thing — customer support. When things broke (and they always do), the tool with better support won.
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Our วิธีการวิจัย
We tested Pipedrive and Freshsales across pipeline UX, AI features, pricing, integrations, and mobile experience. 30+ hours of testing with real sales เวิร์กโฟลว์ and 3,100+ user reviews analyzed.
Related Resources
Ready to choose?
Freshsales has a free plan. Pipedrive ให้บริการ a 14-day trial.
Why you can trust this comparison
This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →
Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology
อัพเดทล่าสุด: . ราคา and ฟีเจอร์ are verified weekly via automated tracking.