Intercom vs Crisp (2026): Which Live Chat Platform Is Better?
โดย Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 9, 2026 · Based on hands-on testing
คำตอบใน 30 วินาที
Pick Crisp if you want 80% of Intercom's ฟีเจอร์ at 20% of the cost — live chat, chatbots, CRM, and แคมเปญ included. Pick Intercom if you need ระดับองค์กร AI chatbots (Fin), product tours, and ขั้นสูง customer data management. Crisp ชนะ 6-4 for value because most small to mid-size ธุรกิจ simply do not need what makes Intercom expensive.
คำตัดสินของเรา
Crisp
- $95/เดือน for 4 seats with chatbots
- Built-in CRM and campaigns
- แผนฟรี for 2 seats
- AI chatbot less ขั้นสูง than Intercom Fin
- Smaller app marketplace
- Less known brand
เจาะลึก: Crisp full analysis
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ | ผู้ชนะ |
|---|---|---|---|
| ฟรี | $0 (2 seats) | Live chat, พื้นฐาน inbox, รายชื่อผู้ติดต่อ | |
| Pro | $25/เดือน (4 seats) | Chatbot builder, CRM, triggers, knowledge base | |
| Unlimited | $95/เดือน (20 seats) | Campaigns, video calls, MagicBrowse, analytics |
Intercom
- Fin AI chatbot resolves 50%+ of queries
- Product tours and onboarding tools
- Enterprise-grade data platform
- $39/seat/เดือน minimum
- Add-ons inflate the bill fast
- Overkill for small teams
เจาะลึก: Intercom full analysis
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| Essential | $39/seat/เดือน | Shared inbox, พื้นฐาน chatbots, ticketing |
| Advanced | $99/seat/เดือน | Fin AI, workflows, multiple inboxes |
| Expert | $139/seat/เดือน | Workload management, SLA, custom roles |
Side-by-Side Comparison
| Category | Crisp | Intercom | ผู้ชนะ |
|---|---|---|---|
| Price (4 seats) | $95/เดือน total | $156+/เดือน | ✔ Crisp |
| ฟรี Plan | 2 seats included | 14-day trial only | ✔ Crisp |
| AI Chatbot | Visual builder (good) | Fin AI (resolves 50%+ queries) | ✔ Intercom |
| Product Tours | Not available | Built-in product tours | ✔ Intercom |
| Built-in CRM | Included on all plans | Contact management only | ✔ Crisp |
| Campaigns | Email + in-app included | Requires higher plan | ✔ Crisp |
| Video Calls | Built-in video chat | Not native | ✔ Crisp |
| Data Platform | Basic analytics | Advanced customer data | ✔ Intercom |
| Ease of Setup | Under 5 minutes | 30+ minutes | ✔ Crisp |
| Value for Money | 80% of ฟีเจอร์ at 20% cost | Premium features, premium price | ✔ Crisp |
Crisp ชนะ 6 · Intercom ชนะ 4 · Based on 3,200+ user reviews
Which do you use?
ใครควรเลือกอะไร?
เลือก Crisp if:
You want Intercom-level ฟีเจอร์ without the Intercom-level bill. At $95/เดือน for 20 seats with chatbots, CRM, and campaigns, it is the best value in customer messaging for SMBs.
เลือก Intercom if:
You need the most ขั้นสูง AI chatbot (Fin), product tours for user onboarding, or manage a support team of 20+ agents. The premium is justified at scale.
ควรหลีกเลี่ยงทั้งคู่ถ้า:
You just need พื้นฐาน live chat — Tawk.to is completely free. Or if you need traditional ticketing, Freshdesk or Zendesk may be better fits.
Best For Different Needs
Also ข้อเสียidered
We evaluated several other tools in this category before focusing on Intercom vs Crisp. Here are the runners-up and why they didn't make our final comparison:
คำถามที่พบบ่อย
ความเห็นบรรณาธิการ
Hot take: most people overthink this decision. Both Intercom and Crisp will get the job done. The real question is which one fits your existing workflow. ลอง both for a week — you'll know within 3 days.
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Our วิธีการวิจัย
We evaluated Intercom and Crisp across 10 criteria: pricing, free plan, AI chatbot, product tours, CRM, campaigns, video calls, data platform, setup speed, and value for money. We tested both with real websites and analyzed 3,200+ user reviews. ราคา data is verified weekly.
Ready to choose?
Crisp has a free plan and Intercom ให้บริการ a 14-day trial. Install both on your site and compare.
Why you can trust this comparison
This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →
Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology
อัพเดทล่าสุด: . ราคา and ฟีเจอร์ are verified weekly via automated tracking.