Gorgias vs Zendesk (2026): Which Helpdesk Is Best for Ecommerce?
By Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 11, 2026 · Based on 35+ hours of testing
คำตอบใน 30 วินาที
เลือก Gorgias if you run a Shopify, WooCommerce, or BigCommerce store — it surfaces order data inside tickets automatically with ecommerce-trained AI. เลือก Zendeskif you're a mid-to-large enterprise needing multi-channel support, phone support, and compliance certifications. Gorgias ชนะ 5-3 for ecommerce stores, but Zendesk is the enterprise standard for a reason.
Verified Data (April 2026)
Gorgias Starter ($10/เดือน for 50 tickets) is much cheaper for small e-commerce stores than Zendesk Suite Team ($55/agent/เดือน). Gorgias is purpose-built for e-commerce with Shopify, BigCommerce, and Magento integrations. Zendesk is a general-purpose helpdesk for any industry.
Sources: gorgias.com/pricing, zendesk.com/pricing, G2.com. Last verified April 2026.
คำตัดสินของเรา
Gorgias
- Native Shopify/WooCommerce data in tickets
- Ecommerce-trained AI agent
- Revenue-from-support tracking
- ราคา scales sharply with ticket volume
- Less ทรงพลัง for non-ecommerce use cases
- No native phone channel
เจาะลึก: Gorgias full analysis
ฟีเจอร์ ภาพรวม
Gorgias is the helpdesk built specifically for ecommerce. When a customer opens a ticket, agents see the full order history, tracking info, and customer lifetime value without clicking away. The AI agent จัดการ common ecommerce queries — "where's my order," returns, exchanges — automatically. Revenue attribution lets you track how much revenue your support team generates through upsells and saved orders. Setup takes under an hour for Shopify stores.
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| Starter | $10/เดือน | 50 tickets/เดือน, 3 channels |
| Basic | $60/เดือน | 300 tickets/เดือน, ไม่จำกัด channels |
| Pro | $360/เดือน | 2,000 tickets/เดือน, AI agent, revenue tracking |
Who Should เลือก Gorgias?
- Shopify, WooCommerce, or BigCommerce store owners
- DTC brands wanting order data inside support tickets
- Ecommerce ทีม needing AI for common queries
- Stores wanting to track revenue from support interactions
Zendesk
- Enterprise-grade ticketing and SLA management
- 1,500+ การเชื่อมต่อ marketplace
- Phone, chat, email, social — all channels built-in
- Expensive per-agent pricing
- Requires custom setup for ecommerce data
- Complex configuration for small teams
เจาะลึก: Zendesk full analysis
ฟีเจอร์ ภาพรวม
Zendesk is the industry-standard enterprise helpdesk, serving 100,000+ ธุรกิจ worldwide. Its strength is breadth — phone support (Zendesk Talk), live chat, email, social media, and a full knowledge base (Zendesk Guide) in one platform. SLA management, HIPAA compliance, SOC2, and ISO certifications make it the go-to for regulated industries. The 1,500+ integration marketplace means it connects to virtually every ธุรกิจ tool.
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| Suite Team | $55/agent/เดือน | All channels, พื้นฐาน automation |
| Suite Growth | $89/agent/เดือน | AI, self-service, SLA management |
| Suite Professional | $115/agent/เดือน | Advanced analytics, skills routing |
Who Should เลือก Zendesk?
- Mid-to-large enterprises needing multi-channel support
- Companies requiring HIPAA, SOC2, or ISO compliance
- Teams needing built-in phone support
- Organizations with ซับซ้อน SLA requirements
Side-by-Side Comparison
| Category | Gorgias | Zendesk | ผู้ชนะ |
|---|---|---|---|
| Ecommerce Integration | Native Shopify/WooCommerce | Custom setup required | ✔ Gorgias |
| AI Agent | Ecommerce-trained AI | General AI (good) | ✔ Gorgias |
| Revenue Attribution | Support revenue tracking | Not available | ✔ Gorgias |
| ราคา (small stores) | $10/เดือน for 50 tickets | $55/agent/เดือน minimum | ✔ Gorgias |
| Setup Speed | Under 1 hour for Shopify | Several hours | ✔ Gorgias |
| Phone Support | Via Aircall integration | Zendesk Talk built-in | ✔ Zendesk |
| การเชื่อมต่อ | ~100 ecommerce-focused | 1,500+ marketplace | ✔ Zendesk |
| Enterprise Compliance | SOC2 | HIPAA + SOC2 + ISO | ✔ Zendesk |
● Gorgias ชนะ 5 · ● Zendesk ชนะ 3 · Based on 6,700+ user reviews
Which do you use?
ใครควรเลือกอะไร?
→ เลือก Gorgias if:
You sell on Shopify, WooCommerce, or BigCommerce and want order data surfaced automatically in support tickets. You want ecommerce-trained AI to handle "where's my order" queries. You want to track revenue generated by your support team.
→ เลือก Zendesk if:
You're a mid-to-large enterprise needing multi-channel support (phone, chat, email, social), ขั้นสูง SLAs, compliance certifications (HIPAA, SOC2, ISO), and a massive integration marketplace.
→ ควรหลีกเลี่ยงทั้งคู่ถ้า:
You're a small non-ecommerce team — try Freshdesk's free plan (up to 10 agents) or Help Scout ($20/user/เดือน) for a simpler, more ราคาจับต้องได้ helpdesk.
Best For Different Needs
Also ข้อเสียidered
We evaluated several other tools in this category before focusing on Gorgias vs Zendesk. Here are the runners-up and why they didn't make our final comparison:
คำถามที่พบบ่อย
ความเห็นบรรณาธิการ
If you run a Shopify store, just go Gorgias. I've seen DTC brands waste months trying to make Zendesk work for ecommerce when Gorgias does it natively in an hour. But if you're not ecommerce — say you're a SaaS company or a B2B service — Zendesk is still the better all-around helpdesk. The right tool depends entirely on what you sell.
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Our วิธีการวิจัย
We tested both platforms over 35+ hours with simulated Shopify store support scenarios, evaluating order data display, AI response quality, macro automation, multi-channel ticket handling, and ราคา at different volumes. We analyzed 6,700+ reviews from G2 and Capterra. ราคา verified April 2026.
Why you can trust this comparison
This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →
Related Resources
Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology
Ready to improve your customer support?
Gorgias ให้บริการ a 7-day ทดลองใช้ฟรี. Zendesk ให้บริการ a 14-day ทดลองใช้ฟรี.
อัพเดทล่าสุด: . ราคา and ฟีเจอร์ are verified weekly via automated tracking.