Freshsales vs Pipedrive (2026): Which Sales CRM Should You Choose?
By Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 11, 2026 · Based on hands-on testing with both CRMs
คำตอบใน 30 วินาที
เลือก Freshsales if you want an ครบวงจร CRM with built-in phone, email sequences, and AI lead scoring — plus a free plan for up to 3 users. เลือก Pipedriveif you want the best visual pipeline management and a dead-simple sales workflow that keeps reps focused on closing. Freshsales ชนะ 5-3 overall, but Pipedrive's ease of use makes it the CRM reps actually enjoy using.
คำตัดสินของเรา
Freshsales
- Built-in phone calling and email sequences
- Freddy AI lead scoring and insights
- แผนฟรี for up to 3 users
- More ฟีเจอร์ means more setup time
- Pipeline view not as visual as Pipedrive
- Can feel overwhelming for small teams
เจาะลึก: Freshsales full analysis
ฟีเจอร์ ภาพรวม
Freshsales is a full-stack CRM that bundles phone, email, and AI-powered lead scoring into one platform. The built-in phone system means reps can call prospects directly from the CRM — no need for a separate tool like Aircall or RingCentral. Freddy AI analyzes contact behavior and scores leads automatically, so your team focuses on the hottest prospects. The free plan for 3 ผู้ใช้ is genuinely useful for startups.
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| ฟรี | $0 | Up to 3 users, พื้นฐาน CRM |
| Growth | $9/user/เดือน | Visual pipeline, built-in phone, email |
| Pro | $39/user/เดือน | AI scoring, workflows, multiple pipelines |
| Enterprise | $69/user/เดือน | Custom modules, audit logs, forecasting |
Who Should เลือก Freshsales?
- Teams wanting phone, email, and CRM in one platform
- Startups needing a free CRM to get started
- Companies planning to scale into Freshworks ecosystem
- Sales ทีม that need AI-powered lead prioritization
Pipedrive
- Best visual kanban pipeline in the market
- Dead-simple activity-based selling
- Reps actually enjoy using it daily
- No free plan (14-day trial only)
- Phone calling ต้องการ add-on or integration
- Less feature-rich than Freshsales
เจาะลึก: Pipedrive full analysis
ฟีเจอร์ ภาพรวม
Pipedrive was built by salespeople, for salespeople. Its visual kanban pipeline is the best in the CRM market — drag deals between stages, see exactly where every opportunity stands, and the activity-based approach keeps reps focused on next actions rather than data entry. Over 100,000 companies in 179 countries use Pipedrive. The AI sales assistant suggests next steps and flags deals at risk of going cold.
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| Essential | $14/user/เดือน | Pipeline management, 3,000 deals |
| Advanced | $29/user/เดือน | Email sync, automation, scheduling |
| Professional | $49/user/เดือน | Revenue forecasting, e-signatures |
| Power | $64/user/เดือน | Custom permissions, phone support |
Who Should เลือก Pipedrive?
- Sales-focused ทีม that live in pipeline view
- SDRs who want speed over complexity
- B2B ทีม that need visual deal tracking
- Companies where CRM adoption has been a problem
Side-by-Side Comparison
| Category | Freshsales | Pipedrive | ผู้ชนะ |
|---|---|---|---|
| ฟรี Plan | Yes — up to 3 users | No — 14-day trial only | ✔ Freshsales |
| Pipeline View | Kanban + list view | Best visual kanban in the market | ✔ Pipedrive |
| Built-in Phone | Yes — native calling | Via การเชื่อมต่อ only | ✔ Freshsales |
| Email Sequences | Built-in email + sequences | Email sync + พื้นฐาน tracking | ✔ Freshsales |
| AI ฟีเจอร์ | Freddy AI — lead scoring, insights | AI assistant (suggestions only) | ✔ Freshsales |
| Ease of Use | Moderate — more ฟีเจอร์ = more setup | Very easy — reps love it | ✔ Pipedrive |
| การเชื่อมต่อ | Freshworks ecosystem + 100+ | 400+ marketplace integrations | ✔ Pipedrive |
| ราคา | ฟรี / $9–$69/user/เดือน | $14–$64/user/เดือน | ✔ Freshsales |
● Freshsales ชนะ 5 · ● Pipedrive ชนะ 3 · Based on 4,700+ user reviews
Which do you use?
ใครควรเลือกอะไร?
→ เลือก Freshsales if:
You want a free CRM to start with, need built-in phone calling and email sequences, and plan to scale to a full Freshworks ecosystem (Freshdesk, Freshservice). Great for ทีม that want marketing + sales in one platform without paying for separate tools.
→ เลือก Pipedrive if:
You have a dedicated sales team that lives in pipeline view. Pipedrive's activity-based selling approach keeps reps focused on next actions. Loved by B2B sales ทีม who want speed over complexity and need a CRM reps will actually adopt.
→ ควรหลีกเลี่ยงทั้งคู่ถ้า:
You need full marketing ระบบอัตโนมัติ + CRM — HubSpot's free CRM with Marketing Hub is stronger for inbound. For enterprise sales with ซับซ้อน deals, Salesforce remains the industry standard.
Best For Different Needs
Also ข้อเสียidered
We evaluated several other tools in this category before focusing on Freshsales vs Pipedrive. Here are the runners-up and why they didn't make our final comparison:
คำถามที่พบบ่อย
ความเห็นบรรณาธิการ
My team tested both for a month each. Freshsales won on paper — more features, better price. But here's the thing: our reps kept going back to Pipedrive. Why? They actually opened it every day. A CRM nobody uses is worthless regardless of features. If your team resists CRM adoption, Pipedrive's simplicity is worth paying for.
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Our วิธีการวิจัย
We evaluated Freshsales and Pipedrive across 8 sales CRM categories: free plan availability, pipeline visualization, built-in phone, email sequences, AI features, ease of use, integration ecosystem, and ราคา value. We tested both platforms with real sales เวิร์กโฟลว์ over 30 days each. We analyzed 4,700+ reviews from G2, Capterra, and TrustRadius. ราคา verified April 2026.
Why you can trust this comparison
This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →
Related Resources
Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology
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